Privacy Policy

1. Scope and application

Les Aliments Rocha's privacy policy is designed to protect the personal information of our customers. It applies to all personal information obtained through our services, including our website. Personal information is any information that can be used to identify or contact you. This policy explains how this information is collected, used, communicated and stored by our company.

2. Personal information collection

We collect personal information when you voluntarily provide it through our services, such as registering on our website, creating an account, participating in contests or surveys, subscribing to our newsletter, filling out forms or when you communicate with us by telephone, e-mail or any other means of communication.

Personal information collected by Les Aliments Rocha may include:

• Your first and last name;
• Your e-mail address;
• Your phone number;
• Your billing address;
• Your delivery address (also used to calculate shipping costs);
• Your IP address;
• Your payment details (credit card, bank card);
• Your account details (username and password);
• Your comment if applicable;
• Your feedback if applicable;
• Any information you have provided to us in a declaratory manner.

While you visit our site, we track the wish lists you create (products added, date added, name and privacy settings). Wish lists and the information they contain enable us to show you and other users your favorite products and to create targeted e-mail marketing campaigns. We can also provide you with better offers that are more tailored to your needs.

We also use cookies to keep track of the content of the wish list while you browse our site.

2.1 Customer account

If you create an account, we store your name, address, email address, and phone number, which will be used to pre-fill the order validation for future orders.

2.2 Comments

When you leave a comment on our site, we collect the information you provide in the comment form, as well as your IP address and browser information. This information is used to help us detect unwanted comments.

If you use Gravatar, an anonymized string created from your e-mail address (also known as a hash) can be sent to their service for verification. Gravatar is a service that allows you to display a profile photo associated with your e-mail address on various websites. Your profile photo will then be publicly visible alongside your comment.

Please note that the Gravatar privacy policy is available here: https://automattic.com/privacy/.

2.3 Pictures

It's important to protect your privacy by not uploading images containing EXIF data of GPS coordinates. This data can be extracted by ill-intentioned people who could use it to locate the place where the image was taken. To avoid this, you can remove the location data before uploading your images, or use online tools that allow you to remove the metadata before publishing them. By taking these precautions, you're helping to preserve the confidentiality and security of your data.

3. Use of personal information

The personal information we collect may be used for the following purposes:

• Process your orders and deliver the products and services you have requested;
• Manage your customer account;
• Contact you regarding your account or transactions;
• Respond to your inquiries and provide customer service (refunds and complaints);
• Inform you about new products, promotions, events or special offers;
• Personalize and improve your experience on our website and services;
• Prevent fraud and ensure the security of our systems;
• Send marketing messages if you choose to receive them;
• Meet our legal and regulatory obligations.

We may aggregate, analyze and use your personal information for business purposes, including to:

• Improve our offers and promotions to respond to your requests and concerns;
• Carry out market analyses;
• Assess user needs;
• Develop new products.

We share your personal information with business partners to process payment for orders, or to deliver your orders. Please consult the privacy policies of our business partners.

We may also share your personal information for our own or joint marketing activities with other business partners. Your personal information may also be used to respond to legal requests or to comply with applicable laws and regulations. We are committed to protecting the confidentiality of your personal information and to complying with data protection laws.

4. Personal information disclosure

Les Aliments Rocha is committed to protecting the privacy of your personal information and using it only for the purposes identified above.

We will not sell or rent your personal information. We will not share your personal information with third parties without your express consent, except as necessary to perform the services you have requested or as required by law. For example, we may share your personal information with third parties involved in processing payments, managing shipments and returns, providing customer service or marketing services by mail or e-mail.

5. How long we keep your personal information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Apart from completed orders, we retain your personal information for a certain period of time until it is no longer required.

• Inactive accounts: 9 months;
• Pending and failed orders: 10 days;
• Cancelled orders: 30 days;
• Completed orders: indefinitely (accounting, statistical analysis and market research).

6. Hyperlinks

It is important to note that when you click on a link that redirects you to another site, you leave the virtual space of Rocha Foods and enter that of the destination site. The information exchanged from that point on is no longer covered by the Rocha Foods Privacy Policy, but rather by the privacy policy of the site to which you were redirected. It is therefore recommended that you take the time to carefully read the privacy policy of the destination site to understand how your personal information will be handled.

7. Cookies

Cookies are small text files that a website stores on a user's device to remember information about them and personalize their experience. They cannot access personal information stored on a user's device, but they can be used to gather information about a user's browsing habits. Users have the option of disabling or deleting cookies through their browser settings.

Our online store is powered by the WooCommerce plug-in. This plugin uses the following cookies:

Payment for orders is made via a third party payment gateway, Stripe in this case. The plug-in we use installs the following cookies :

Cookie	Duration	Description
wp_woocommerce_session_HASH	session	Secure hashing of the session ID used to identify individual customers.
_stripe_mid	1 year	Fraud protection cookie to monitor and detect potentially malicious or illicit use.
_stripe_sid	30 minutes	Fraud protection cookie to monitor and detect potentially malicious or illicit use.

We recommend that you read Stripe's privacy policy by clicking the following hyperlink https://stripe.com/en-ca/privacy.

7.1 Comments

If you leave a comment on our site, you will be asked to save your name, e-mail address and website in cookies. This is only for your convenience, so that you don't have to re-enter this information if you leave another comment later. These cookies expire after one year.

7.2 Customer account

When you get to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to record your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

7.3 Posting

By modifying or publishing a post, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the publication you have just modified. It expires after one day.

8. Protection of personal information

We have implemented appropriate security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration or destruction. However, please note that despite our efforts, no security measure is infallible and we cannot guarantee the absolute security of your information.

9. Right to object and opt-out right

In Quebec, the Act respecting the protection of personal information in the private sector (RLRQ c P-39.1) recognizes the right to object to and withdraw personal information.

The right to object allows an individual to object to his or her personal information being used for certain purposes, such as commercial solicitation or the distribution of his or her data to third parties. Les Aliments Rocha is committed to offering you the right to object to the use of your personal information.

The right of withdrawal allows you to request the removal of your personal information from a database, website or other communication medium. We are also committed to offering you the right to withdraw your personal information.

It is important to note that these rights are not absolute and may be limited by laws or legal obligations. In addition, the exercise of these rights may be subject to specific conditions or procedures, which may vary depending on the situation.

If you wish to exercise these rights, you may contact Les Aliments Rocha by sending an e-mail request to our e-mail address provided below.

10. Right of access

You have the right to request access to, correct or delete your personal information. You may also unsubscribe from our marketing communications at any time. To exercise your rights or if you have any questions or concerns about our Privacy Policy, please contact us using the details provided below.

11. Communication via e-mail

Les Aliments Rocha communicates with its customers and subscribers by e-mail on the basis of express or implied consent, obtained in accordance with Canada's Anti-Spam Law (S.C. 2010, c. 23). Implied consent may arise from an existing business relationship with Les Aliments Rocha.

E-mails sent by Les Aliments Rocha are exclusively intended to provide information on promotions, new products, special events and company news. Subscribers may unsubscribe at any time using the unsubscribe link provided in each e-mail.

Les Aliments Rocha is committed to protecting the privacy of its subscribers and will not disclose their personal information to third parties without their prior consent. E-mails are sent at regular intervals, but the frequency may vary according to business needs.

Subscribers are encouraged to check their e-mail regularly to stay informed of new offers and promotions from Les Aliments Rocha. Any problems or questions regarding the e-mail communication policy may be addressed to the company's customer service department at the e-mail address provided below.

12. Changes to the Privacy Policy

Les Aliments Rocha reserves the right to change this Privacy Policy at any time without notice. Please check this page periodically for updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

13. Contact details

If you have any questions or concerns about this Privacy Policy, please contact us at:

Les Aliments Rocha
Pointe-Claire, QC
Phone : (438) 815-4334
E-mail: client@lesalimentsrocha.com

Last updated: January 16, 2024